GDPR Compliance

This page summarises how SeniorEase complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. For the full legal detail on what we collect, why, and how, please see our Privacy Policy.

1. Our Approach

SeniorEase takes data protection seriously, particularly given the nature of our customers. We are guided by the core principles of UK GDPR: we collect only what we need, we're clear about why we need it, we keep it secure, and we give you control over it.

2. What This Means in Practice

• Minimal data collection — we only collect the information required to deliver our Services (see our Privacy Policy for the full list).
• Clear consent — where we rely on your consent (for example, sharing training progress with a family member), you can withdraw it at any time.
• Secure payment handling — all billing is processed via Stripe; we do not store full card details ourselves.
• Data retention limits — we don't keep your data longer than necessary, and closed accounts are deleted or anonymised in line with our published retention periods.
• Your rights are respected — access, correction, erasure, portability, and objection requests are handled promptly by our team.

3. Data Protection Contact

For any question about how your data is handled, or to exercise your rights under UK GDPR:

Email: privacy@senioreease.com
Phone: +44 (0) 330 401 0019

We aim to acknowledge data protection queries within 5 business days and resolve formal requests within one calendar month, as required by law.

4. Your Right to Complain

If you're ever unhappy with how we've handled your personal data, we'd like the chance to put it right directly — but you also have the right to complain to the UK's independent regulator:

Information Commissioner's Office (ICO)
Website: ico.org.uk
Telephone: 0303 123 1113

5. Where to Find the Full Detail

This page is a summary for quick reference. The complete, legally detailed account of our data processing — including legal basis, international transfers, retention periods, and third-party processors — is set out in our Privacy Policy.