Privacy Policy

SeniorEase respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, protect, and share your personal data when you visit our website, create an account, purchase a subscription, receive technical support or training from us, or contact our support team.

This policy applies to all users of senioreease.com and our associated Services, and is written to comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We only collect the minimum information necessary to provide secure, reliable support. This includes:

• Identity data: name, date of birth (where relevant for account verification)
• Contact data: phone number, email address, postal address
• Billing data: processed securely via Stripe; SeniorEase does not store full card numbers
• Support and training data: session notes, learning progress, and topics covered during tutoring sessions
• Family/carer data: where a family member sets up or manages an account on behalf of a senior relative, we collect that family member's contact details for billing and notification purposes
• Technical data: IP address, browser type, and device information collected automatically via our website

2. How We Use Your Information

We use your personal data to:

• Provide and manage your subscription and support sessions
• Process payments securely through Stripe
• Send appointment reminders, service updates, and (where consented) family progress notifications
• Respond to support requests and enquiries
• Improve our Services and website
• Comply with legal and regulatory obligations

3. Legal Basis for Processing

Under UK GDPR, we rely on the following legal bases:

• Contract: processing necessary to deliver the Services you've subscribed to
• Consent: where you (or the account holder) opt in to family progress notifications or marketing communications
• Legitimate interests: to improve our Services, prevent fraud, and maintain the security of our systems
• Legal obligation: where we must retain records for tax, accounting, or regulatory purposes

You may withdraw consent at any time by contacting privacy@senioreease.com; this will not affect the lawfulness of processing carried out before withdrawal.

4. Family and Carer Notifications

Where enabled, we share training progress and session summaries with a nominated family member or carer. This is only done with the explicit, informed consent of the senior customer at the time of sign-up; and limited to training/session summaries — not full session content or sensitive personal disclosures. This feature can be switched off at any time by contacting privacy@senioreease.com.

5. Sharing Your Information

We do not sell your personal data. We share information only with:

• Stripe (payment processing) — see Stripe's own privacy policy at stripe.com/privacy
• Service delivery partners (e.g. scheduling, email/SMS notification providers) strictly as needed to deliver the Service
• Regulators or law enforcement, where required by law

All third-party processors are required to handle your data securely and only for the purposes we specify.

6. International Data Transfers

Some of our service providers (including Stripe) may process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or an equivalent adequacy mechanism recognised under UK GDPR.

7. Data Retention

We retain personal data only for as long as necessary to provide the Services and meet legal obligations:

• Active account data: retained for the duration of your subscription
• Billing records: retained for 6 years to meet UK tax and accounting requirements
• Closed account data: deleted or anonymised within 12 months of account closure, unless a longer retention period is required by law

8. Your Rights

Under UK GDPR, you have the right to access the personal data we hold about you, request correction of inaccurate data, request erasure of your data ("right to be forgotten"), object to or restrict certain processing, request data portability, withdraw consent at any time, or lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you believe your data has been mishandled.

To exercise any of these rights, contact privacy@senioreease.com. We aim to respond within one month, as required by law.

9. Cookies

Our website uses cookies to support core functionality and, where applicable, analytics. You can control or disable cookies through your browser settings. For details on the specific cookies we use, see our Cookie Policy (or the cookie banner presented on first visit).

10. Children's Privacy

Our Services are intended for adult users. We do not knowingly collect personal data from individuals under 18. Where a family member manages an account on behalf of a senior relative, only the necessary contact and billing details of the managing adult are collected.

11. Data Security

We use appropriate technical and organisational measures — including encrypted payment processing via Stripe and access controls on internal systems — to protect your personal data against unauthorised access, loss, or misuse.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be notified by email or via a notice on our website at least 14 days before they take effect. The "Effective Date" at the top of this page will always reflect the latest version.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your data:
Email: privacy@senioreease.com
Phone: +44 (0) 330 401 0019
Address: SeniorEase, 167-169 Great Portland Street, 5th Floor, London, W1W 5PF

You may also contact the ICO directly at ico.org.uk if you are not satisfied with our response.